FAQ
Questions about fees
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Can I use a credit card as a payment method?
Payment can be made by cash, credit card (Visa/Mastercard®/American Express/Diners Club/JCB//UnionPay), or electronic money.
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How many days in advance does the cancellation fee start?
[About cancellation fee]
・Cancellation fee 100% on the day or without contact
・Cancellation fee 14% from the day before to 50 days before
・Cancellation fee 15% from 30 days to 30 days before
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Is there a case where no cancellation fee will be charged?
No cancellation fee will be charged if it is determined that roads and transportation are not functioning due to disasters, etc.
Questions about BBQ
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Is BBQ possible even if it rains?
yes.The BBQ will be indoors in all buildings, so you can enjoy it without any problems even on rainy days.
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What should I prepare for the BBQ
Meals are provided for guests with a meal plan.
You can bring in additional food and drinks.
Guests choosing the accommodation only plan are asked to bring their own food, drinks, and seasonings. (Salt and pepper are provided.)
Plates, glasses, cutlery, basic cooking utensils such as knives and frying pans, refrigerators, freezers, microwave ovens, and electric kettles are available in the room.
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Do you have seasonings?
We provide salt, pepper, and olive oil.
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Can I bring in alcohol, etc.?
You can bring in alcohol, drinks, and food.
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Do you have a refrigerator?
Each room is equipped with a refrigerator.
Questions about pets
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Is there a limit on the number of pets?
There is no limit on the number of dogs, but only one cage and other fixtures are provided in the room.
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Can I bring my pet with me?
You can stay with your dog only in the dog villa.
Questions about reservations
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What is the difference between children without bedding and with bedding?
Our facility is divided into the following categories:
Elementary school students: Bedding provided
Under elementary school age: No bedding
*If no bedding is provided, beds, towels, and amenities will not be provided.
*Customers who are junior high school students or older are considered adults.
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Is it possible to do a day trip?
We only accept overnight stays.
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I haven't received my reservation confirmation email
If the registered e-mail address is a carrier mail (@docomo.ne.jp, etc.), it may be sorted as spam.
Therefore, please check your spam folder.
We recommend using Gmail for the email address you register.
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When are reservations accepted?
Reservations by email are accepted 365 hours a day, 24 days a year.Inquiries by phone are from 9:00 to 21:00.
Questions about facilities
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Can I check in early, check out early, or use the pool before check-in?
We do not offer early check-in or late check-out.
Also, the pool cannot be used before check-in or after check-out.
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What time can I enter the pool
The pool is available from 15:21 to XNUMX:XNUMX.
The next day is from 8:10 to XNUMX:XNUMX.
Please refrain from using it before check-in or after check-out.
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What are the room facilities?
There are single beds, air conditioners, refrigerators, Wi-Fi, outlets, hair dryers, etc.
For details, please refer to the About Facility page.Facility equipment/details"Please refer to.
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How many people are there?
Suite Villa: 2 to 5 people
Dog villa: 2 to 4 people
Dome tent: 2 to 6 people
Private cabin: 2 to 5 people
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Do you have a kitchen and refrigerator?
The room is equipped with a kitchen, refrigerator and freezer.
We also have an electric kettle and microwave.
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What kind of amenities do you have?
Shampoo, conditioner, body soap, facial soap, toothbrush set, face towel, bath towel, work clothes and slippers are provided.
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Do you have a TV?
Only Suite Villa and Dog Villa rooms are available.
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Is there Wi-Fi?Also is it free?
yes.Hotel guests can use it free of charge.For the password, please check the information booklet in your room.
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What time is check-in and check-out?
Check-in: 15:XNUMX
Check out
Suite Villa/Dog Villa: 11:XNUMX
Dome tent private cabin: 10:XNUMX
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Is there a parking lot?Is it free again?
One car can be parked in each building free of charge. Please contact us if you would like more than 2 units.
Questions about surrounding facilities
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Is there a place where I can shop nearby?
There is a convenience store and a supermarket.Please refer to the following as a general guideline.
・Lawson Fujikawaguchiko Town Hall Store (5 minutes on foot)
XNUMX-XNUMX Funatsu, Fujikawaguchiko Town, Minamitsuru District, Yamanashi Prefecture
・Family Mart Kawaguchiko Funatsu store (8 minutes on foot)
XNUMX-XNUMX Funatsu, Fujikawaguchiko Town, Minamitsuru District, Yamanashi Prefecture
・Ogino Kawaguchiko store (3 minutes on foot)
545-3 Funatsu, Fujikawaguchiko Town, Minamitsuru District, Yamanashi Prefecture
Other questions
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Can you prepare a birthday cake?
Yes.
Please contact us for details.
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Are the rooms non-smoking?
All rooms are non-smoking.
Please smoke in designated areas.
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What should I do if I forget something?
As a general rule, the hotel will not contact you regarding lost items.If you have any concerns, please contact us by phone.In addition, we will dispose of any items within one month from the date of your stay.note that.
* Food and beverages will be discarded on the same day for hygiene reasons.note that.
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Can we have fireworks?
I'm sorry.Fireworks and bonfires are prohibited.
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Do you have transportation
No.Please use your own car or public transportation.
For details, click here